Shipments will be sent out Tuesdays or Wednesdays. This is the safest choice in assuring your package will make it on the day your expecting.
All shipments will be priced based on the live rates given unless otherwise stated FREE.
Items marked “FREE SHIPPING” will incur no additional handling cost. We will however hold your item for a total of 2 weeks (once deemed ready to ship and customer requests a hold). Past two weeks we will need to include a holding/hosting charge of $2.50/frag/day. This charge will need to be paid in full before we schedule your next shipment.
All of our orders are shipped via UPS Next Day Air or Next Day Air Saver – On the day that your order ships, you will receive your UPS tracking number or printed label via text message or email. Someone must be available at the time of delivery so that the livestock is not exposed to the rain and/or hot temperatures. We recommend you hold at facility if possible, this is the best method for the animals. If you choose to hold at facility your box must be picked up within 1 hour of time stamp, otherwise the DOA policy will not be valid.
UPS Delays: Due to weather or mechanical failure which result in loss may not be covered under our guarantee.
Shipping Temps and Do Not Ship Times Based On Weather:
Below 40°F: We Do Not Ship. (If it is 40°F or below and you choose to have us ship there is zero coverage for DOA”s* even if the box is on time. NO EXCEPTIONS)
Over 95°F: We Do Not Ship. (If it is 95°F or above and you choose to have us ship there is zero coverage for DOA”s* even if the box is on time. NO EXCEPTIONS)
Heat Packs / Ice Packs will be included as deemed necessary. If you would like to have extras added, or removed, please let us know at time of checkout.
Above Shipping Policy is in place for corals/frags ONLY. If and when a fish or invert is requested to ship, there is NO COVERAGE on these animals, NO EXCEPTIONS!!!
*DOA – Dead On Arrival